All products from Buy a Safe.com are shipped brand new and un-opened.
If for any reason you received a defective or a damaged product, Buy a Safe.com will take it back and replace it at no cost to you. You must submit pictures of all damaged items before return can be complete.
All other returns will be subject to 20% restocking fee plus the costs of any shipping involved.
You must call or email us before you return any product to receive an RGA# (return goods authorization).
Without an RGA we will not accept any returns.
Keep in mind that any product you return unless its defective or damaged in shipping, must be un-opened in its original package.
All returns must be made within 30 days of purchase.
If a product gets defective after the 30 day period, you must contact the manufacture for a replacement as each manufacture carries a different warranty.
Buy a Safe.com will be glad to assist you with contacting the manufacture and help you out if any problem arises.
High security locks like Medeco and Mul-t-lock are not returnable for a refund or exchange. These locks are keyed and registered personally for each customer and are not resalable if returned. Please make sure you are choosing the correct products before you order. If you cannot decide or feel that you need assistance, you may call us at 818-885-6280.